Frequently Asked Questions (FAQs)

  1. Why is Oceaneering selling OceanSmart to ShipTracks?

Oceaneering has made a strategic decision to divest its Maritime Intelligence Division, including OceanSmart, to ShipTracks. This move allows us to focus more closely on our core business areas while ensuring that OceanSmart continues to grow and thrive under ShipTracks, a company that specializes in maritime technology. 

  1. What does this mean for my current OceanSmart services?

All current services, including PortVision, OceanSmart, M2M, and TerminalSmart, will continue without interruption during the transition. ShipTracks is committed to maintaining the high level of service you’ve come to expect, with plans to invest further in these products. 

  1. How will this transition benefit me as a customer?

ShipTracks is deeply rooted in the maritime industry with a strong focus on innovation and software development. As a customer, you will benefit from their expanded resources and expertise, which will lead to a greater focus on enhanced services and new features that can better support your business. 

  1. Will my contracts or agreements with Oceaneering be affected?

Your existing contracts and agreements will be honored by ShipTracks as they take over the Maritime Intelligence Division. You will be contacted by ShipTracks to discuss any necessary updates or adjustments, but rest assured, your current terms will be respected. 

  1. Who should I contact if I have questions about the transition?

You can reach out directly to the ShipTracks team for questions about the transition at info@shiptracks.com. Additionally, you can continue to contact your usual Oceaneering representative during the transition period. 

  1. Will there be any changes to how I access my OceanSmart services?

For now, there will be no changes to how you access your services. Over time, ShipTracks may introduce new enhancements, but these will be communicated to you well in advance. 

  1. How will ShipTracks handle my data and privacy?

ShipTracks is fully committed to data security and privacy. They plan to adhere to the same high standards that Oceaneering has upheld, ensuring that your data remains secure and confidential. 

  1. What happens next?

In the coming days, ShipTracks will reach out to you with more details about the transition. You can expect a smooth process, with clear communication every step of the way.